Interaction and awareness in context of computer supported cooperative administration offices Many tasks within the public administration are already solved with computers and standard office applications. However, the implementation of the computer supported collaborative administration office calls for far more advanced technical support. Technologies such as teleconferencing and workflow have proven to be well suited for this endeavor in the private sector. Shifts between these different technologies and working paradigms occur in situations when a user can no longer work on a document solitarily but needs to refer to coworkers to inquire specific information. Generally speaking, this is a shift from asynchronous to synchronous group work. However, base technologies underlying both, synchronous and asynchronous group work - e.g. workflow and teleconferencing - demand reconsideration of static integration solutions and require the development of new more dynamic approaches. Therefore autonomous and adaptive entities that react to a current situation and are pre-authorized to make decisions on behalf of their respective users are more appropriate to meet the requirements that accompany the shift of communication paradigms. Through a filtered information passing and additional autonomous control using software agents an added-value can be attained. The dissertation introduce a new approach for an agent based integrated groupware environment specifically designed to support employees in office and administration. Besides technical perspectives, the dissertation focus on the user requirements. The increasing complexity and information volume in integrated groupware environments puts heavy demands on the system understanding of end-users. Extensive navigational skills are required to find one's way through information structures and allocate the sought-for item in distributed organizations. The main goal of the collaborative environment is to support the user with her/his work - solitary or within a team - in the best possible way. This features are also intended to create a sense of informal awareness in a virtual administrative workplace where people working on the same processes are not necessarily working in the same building or even the same city. Agent technologies offer considerable benefits to users, administrators and managers of complex distributed communication and information infrastructures. They cover a wide usability spectrum performing tasks on behalf of their respective users. Their intelligent behavior enables them to automate and delegate cognitive tasks that have not been feasible for machines in the past. When agents support each user individually they become representatives of their respective 'employer' in their assigned task. In the communication and cooperation domain we have employed software agents for coordination and customization of workflow- and videoconferencing-systems. Respecting integrity constraints related to the task at hand, they find the people involved in specific workflows, query their communication facilities, and help their 'employer' to make contact. Agents benefit users in tasks like these since they are easy-to-use distributed applications performing chores with little or no user intervention.