Pfeiffer, Thomas ; Kauer, Michaela ; Röth, Julia
eds.: Plödereder, E. ; Grunske, L. ; Schneider, E. (2014)
“A Bank Would Never Write That!” - A Qualitative Study on E-Mail Trust Decisions.
INFORMATIK 2014 Big Data – Komplexität meistern. Stuttgart (22. – 26. September 2014)
Conference or Workshop Item, Primary publication
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Item Type: | Conference or Workshop Item |
---|---|
Type of entry: | Primary publication |
Title: | “A Bank Would Never Write That!” - A Qualitative Study on E-Mail Trust Decisions |
Language: | English |
Date: | September 2014 |
Place of Publication: | Bonn |
Book Title: | INFORMATIK 2014 |
Series: | GI-Edition Lecture Notes in Informatics |
Series Volume: | 232 |
Event Title: | INFORMATIK 2014 Big Data – Komplexität meistern |
Event Location: | Stuttgart |
Event Dates: | 22. – 26. September 2014 |
Abstract: | In order to communicate the risk of fraudulent e-mails to users properly, it is important to know which aspects they focus on when evaluating the trustworthiness of an e-mail. To that end, a study was conducted to test predictions derived from a decision model by asking participants how they would react to each of eight e-mails and why. The study confirms results from previous research showing that content as well as visual and linguistic aspects, but also technical aspects such as sender address and link URL are considered by recipients. It also adds new findings like the fact that through experience and education, users form rules such as “A bank will never ask you for account details via e-mail” or the fact that attachments in HTML format or implausible sending times raise suspicions in users. These findings can be used to inform the design of anti-fraud education and user interfaces of e-mail clients. |
Uncontrolled Keywords: | e-mail, phishing, social engineering, eye-tracking, interview |
URN: | urn:nbn:de:tuda-tuprints-41613 |
Classification DDC: | 000 Generalities, computers, information > 004 Computer science 100 Philosophy and psychology > 150 Psychology |
Divisions: | 16 Department of Mechanical Engineering > Ergonomics (IAD) |
Date Deposited: | 04 Nov 2014 07:09 |
Last Modified: | 04 Nov 2014 07:09 |
URI: | https://tuprints.ulb.tu-darmstadt.de/id/eprint/4161 |
PPN: | 386759804 |
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