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Sticking with Landlines? Citizens’ Use and Perception of Social Media in Emergencies and Expectations Towards Emergency Services in Germany

Haunschild, Jasmin ; Kaufhold, Marc-André ; Reuter, Christian (2022):
Sticking with Landlines? Citizens’ Use and Perception of Social Media in Emergencies and Expectations Towards Emergency Services in Germany. (Publisher's Version)
In: Proceedings der 15. Internationalen Tagung Wirtschaftsinformatik 2020 : Entwicklungen, Chancen und Herausforderungen der Digitalisierung : WI 2020 : Zentrale Tracks,
Darmstadt, GITO mbH Verlag für Industrielle Informationstechnik und Organisation, WI 2020: 15. Internationale Tagung Wirtschaftsinformatik - Zentrale Tracks, Potsdam, Germany, 08.-11.03.2020, ISBN 978-3-95545-335-0,
DOI: 10.26083/tuprints-00020743,
[Conference or Workshop Item]

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Item Type: Conference or Workshop Item
Origin: Secondary publication service
Status: Publisher's Version
Title: Sticking with Landlines? Citizens’ Use and Perception of Social Media in Emergencies and Expectations Towards Emergency Services in Germany
Language: English
Abstract:

Crisis informatics has examined the use, potentials and weaknesses of social media in emergencies across different events (e.g., man-made, natural or hybrid), countries and heterogeneous participants (e.g., citizens or emergency services) for almost two decades. While most research analyzes specific cases, few studies have focused on citizens’ perceptions of different social media platforms in emergencies using a representative sample. Basing our questionnaire on a workshop with police officers, we present the results of a representative study on citizens’ perception of social media in emergencies that we conducted in Germany. Our study suggests that when it comes to emergencies, socio-demographic differences are largely insignificant and no clear preferences for emergency services’ social media strategies exist. Due to the widespread searching behavior on some platforms, emergency services can reach a wide audience by turning to certain channels but should account for groups with distinct preferences.

Book Title: Proceedings der 15. Internationalen Tagung Wirtschaftsinformatik 2020 : Entwicklungen, Chancen und Herausforderungen der Digitalisierung : WI 2020 : Zentrale Tracks
Place of Publication: Darmstadt
Publisher: GITO mbH Verlag für Industrielle Informationstechnik und Organisation
Collation: 16 ungezählte Seiten
Classification DDC: 000 Allgemeines, Informatik, Informationswissenschaft > 004 Informatik
Divisions: 20 Department of Computer Science > Science and Technology for Peace and Security (PEASEC)
Profile Areas > Cybersecurity (CYSEC)
LOEWE > LOEWE-Zentren > CRISP - Center for Research in Security and Privacy
LOEWE > LOEWE-Zentren > emergenCITY
Zentrale Einrichtungen > Interdisziplinäre Arbeitsgruppe Naturwissenschaft, Technik und Sicherheit (IANUS)
DFG-Collaborative Research Centres (incl. Transregio) > Collaborative Research Centres > CRC 1053: MAKI – Multi-Mechanisms Adaptation for the Future Internet
TU-Projects: HMWK|III L6-519/03/05.001-(0016)|emergenCity TP Bock
Event Title: WI 2020: 15. Internationale Tagung Wirtschaftsinformatik - Zentrale Tracks
Event Location: Potsdam, Germany
Event Dates: 08.-11.03.2020
Date Deposited: 03 Mar 2022 13:13
Last Modified: 03 Mar 2022 13:14
DOI: 10.26083/tuprints-00020743
Corresponding Links:
URN: urn:nbn:de:tuda-tuprints-207437
Additional Information:

Keywords: Social Media, Emergency Management, Police Departments, Use and Expectations, Quantitative Research

URI: https://tuprints.ulb.tu-darmstadt.de/id/eprint/20743
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