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User‐centered development of a worker guidance system for a flexible production line

Stockinger, Christopher ; Stuke, Fokko ; Subtil, Ilka (2023)
User‐centered development of a worker guidance system for a flexible production line.
In: Human Factors and Ergonomics in Manufacturing & Service Industries, 2021, 31 (5)
doi: 10.26083/tuprints-00020131
Article, Secondary publication, Publisher's Version

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Item Type: Article
Type of entry: Secondary publication
Title: User‐centered development of a worker guidance system for a flexible production line
Language: English
Date: 22 December 2023
Place of Publication: Darmstadt
Year of primary publication: 2021
Place of primary publication: New York
Publisher: Wiley Interscience
Journal or Publication Title: Human Factors and Ergonomics in Manufacturing & Service Industries
Volume of the journal: 31
Issue Number: 5
DOI: 10.26083/tuprints-00020131
Corresponding Links:
Origin: Secondary publication DeepGreen
Abstract:

Worker guidance systems are digital assistance systems in production, which provide work‐related information and, thus, guide employees through production processes. This article describes the user‐centered development of such a worker guidance system for a flexible production line in a metrology company. Usage context analysis and requirements analysis illustrate the need for a simple and independent system that can be used voluntarily by employees. After two iterations of the human‐centered design process, an interactive software prototype was created and implemented on a tablet personal computer. In this prototype, all essential process and assembly information in the flexible production line is available to the employees in the form of text descriptions and pictures as step‐by‐step instructions, which can be selected via two‐step navigation. The final evaluation was conducted as a user study with N = 10 assembly workers in the flexible production line under realistic conditions and was also intended to find out at which level of detail the information should be displayed in the system. The system scored well on the system usability scale (between 65.8 and 70.8) and concerning acceptance. Using the worker guidance system, no assembly faults occurred during the user study. Due to the significantly shorter assembly time, but no further significant differences, it was decided to set up the less detailed assembly information as a standard in the system. However, employees can call up more detailed information, if necessary. This system will be used by the company in the future.

Uncontrolled Keywords: assembly, user‐centered design, worker guidance system
Status: Publisher's Version
URN: urn:nbn:de:tuda-tuprints-201313
Classification DDC: 600 Technology, medicine, applied sciences > 610 Medicine and health
600 Technology, medicine, applied sciences > 620 Engineering and machine engineering
600 Technology, medicine, applied sciences > 650 Management
600 Technology, medicine, applied sciences > 670 Manufacturing
Divisions: 16 Department of Mechanical Engineering > Ergonomics (IAD)
Date Deposited: 22 Dec 2023 13:36
Last Modified: 08 Mar 2024 07:41
SWORD Depositor: Deep Green
URI: https://tuprints.ulb.tu-darmstadt.de/id/eprint/20131
PPN: 516074997
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